Level 3 Information Communications Technician Apprenticeship

An as ICT apprentice, you will provide support to internal and/or external customers by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This apprenticeship course will give you the skills to support clients/customers with their systems. You will achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. This apprenticeship will provide you with robust knowledge and detailed skills.

You should choose this apprenticeship if you are looking for an exciting career in IT. The programme will equip you with essential background knowledge and theory on a range of key topics (including networks, devices, operating systems, the cloud, and security) along with a personal skillset dedicated to providing excellent IT support.

As part of your apprenticeship, you will cover a range of key topics to support your time with your employer including: business software, processes, mobile and operating systems, the cloud, networks, principles and architecture, handling, prioritising and escalating support calls.

Classroom sessions at college will provide you with the underpinning knowledge, skills, and behaviours required to successfully achieve your apprenticeship.

In addition, one-to-one sessions will take place in the workplace to complete progress reviews, observations of work-based activities, professional discussions, and assess workplace product evidence.

You may choose to continue your studies with a degree level apprenticeship or secure employment in this sector.

You will be allocated a designated tutor to guide you through your apprenticeship. We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed.

Click here for learning support: https://wvr.ac.uk/college-life/learning-support

We are one of the top-performing further education colleges for apprenticeships. Over nine in ten of our apprentices continue in employment or receive a promotion once they have completed their apprenticeship. We also have a dedicated apprenticeship matching service which matches your skills to a suitable apprenticeship employer. The college is dedicated to supporting you on-programme and helping you progress on to the next step.

Entry requirements for this apprenticeship programme are GCSE grades 9-4, or level 2 functional skills qualifications in English and maths. We will consider those who need to resit either their English or maths qualification, however those that need to resit both will not meet the entry requirements for this apprenticeship programme.

If you are required to resit either English or maths, you will be invited to undertake an initial assessment. If deemed suitable, you must be willing to achieve your level 2 English/maths qualification before the end of the apprenticeship programme as part of your study.