Level 2 Certificate Retail Operations
Business & Professional
Adult Further Education
What is the course about?
If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. This knowledge-based qualification will provide you with underpinning knowledge and understanding of the different aspects of working in the retail sector. You will develop an understanding of a wide range of retail subjects, including dealing with customers in various contexts, handling cash, stock management, and retail law.
Why should I choose the course?
This course covers everything you need to know about retail operations, including the selling process, retail law, and handling customer complaints. Completing this course is an excellent way to make sure you have the skills you need to do your job effectively. This fully online course allows you to complete your training in your own time, whenever and wherever is most convenient for you.
What will I learn?
This qualification covers a range of modules related to retail operations, including:
- Understanding the different aspects of the retail industry
- Learning about customer payments and the selling process
- Understanding how to provide good customer service
- Learning how to deal with queries and complaints
- Understanding basic retail law and the importance of correct stock control.
What will the course lead on to?
If you are already employed within this sector or hope to be in the future, this course will boost your skills and make a valuable addition to your CV. If you wish to study further, you can view related courses on our website. For more information, contact our Learner Services Team on 01925 494400 or email@example.com.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
For further information on student support please visit:
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home
What are the entry requirements?
You should have access and be able to use online learning platforms and be able to cope with level 2 literacy.
If you are aged 19-23 you must hold a full level 2 qualification.
If you are currently undertaking an apprenticeship programme you will be exempt from enrolling on this course.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Please complete this form if you would like any other information about this course
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