Level 2 Certificate Customer Service Principles
Business & Professional
Adult Further Education
What is the course about?
This nationally accredited qualification covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback, and promoting products and services. It is suitable for all sectors and can help develop your understanding of the importance of excellent customer service to both colleagues and external contacts.
Why should I choose the course?
Delivering excellent customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This demonstrates that providing good customer service and handling issues in a professional and courteous manner is essential for the success of a business. If you work in customer service, this course can help you improve your skills and ensure every customer has a great experience.
What will I learn?
This course involves several aspects of customer service, including:Delivering excellent customer service Understanding and meeting customers’ needs Giving a great customer experience
Learning from feedback and promoting products and services.
What will the course lead on to?
If your job role involves customer service, this course will greatly enhance your skillset and provide a valuable addition to your CV. You can explore related courses on our website if you wish to enhance your knowledge further. For more information, contact our Learner Services Team on 01925 494400 or email@example.com.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
Click here for learning support: https://wvr.ac.uk/college-life/learning-support
Click here for finance support: https://wvr.ac.uk/college-life/financial-support
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.
What are the entry requirements?
You should have access and be able to use online learning platforms and be able to cope with level 2 literacy.
If you are aged 19-23 you must hold a full level 2 qualification.
If you are currently undertaking an apprenticeship programme you will be exempt from enrolling on this course.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Please complete this form if you would like any other information about this course
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