Level 2 Certificate Customer Service for Hospitality
Hospitality & Catering
Adult Further Education
What is the course about?
In the hospitality sector, staff are often at the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork, and the importance of maintaining food hygiene. You will also learn about relevant legislation and guidance as well as the professional personal standards you will need to maintain.
Why should I choose the course?
This course offers a fantastic introduction to providing outstanding customer service and is suitable for those already working in hospitality or hoping to secure a career in this field. The course will equip you with a range of valuable skills and can be studied flexibly around your other commitments.
What will I learn?
Throughout this course the following modules will be covered:
- Principles of customer service in the hospitality sector
- Understanding effective teamwork in the hospitality sector
- Understanding legislation and guidance relevant to the hospitality sector
- Understanding professional personal standards in the hospitality sector.
What will the course lead on to?
If you are already employed within this sector or hope to be in the future, this course will boost your skills and make a valuable addition to your CV. If you wish to study further, we have a range of relevant qualifications across this subject area, which can be viewed on our website. For more information, contact our Learner Services Team on 01925 494400 or firstname.lastname@example.org.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
Click here for learning support: https://wvr.ac.uk/college-life/learning-support
Click here for finance support: https://wvr.ac.uk/college-life/financial-support
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.
What are the entry requirements?
You should have access and be able to use online learning platforms and be able to cope with level 2 literacy.
If you are aged 19-23 you must hold a full level 2 qualification.
If you are currently undertaking an apprenticeship programme you will be exempt from enrolling on this course.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Please complete this form if you would like any other information about this course
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