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Prepare to Deliver Excellent Customer Service

Subject Area

Business & Professional

Student Type

Adults

Study Mode

Distance Learning

Course Type

Adult Further Education

What is the course about?

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customers’ needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

Why should I choose the course?

This is a flexible course allowing you to learn from your own home, in your own time. By taking this course you will understand how to provide excellent customer service, thereby improving your skills and boosting your career prospects. Studying with Warrington & Vale Royal College means you will have access to award-winning learning and assessment materials

What will I learn?

The following customer service modules will be covered:

Section 1: The principles of customer service in an organisation

In this section, you will begin to identify products and services provided by organisations, the policies and procedures for customer service, and the potential consequences of offering poor customer service.

Section 2: How customer needs and expectations are identified

You will look at how to identify and meet customer expectations, as well as learning how to handle situations where expectations cannot be met, potentially leaving a customer upset or frustrated.

Section 3: How to balance customer expectations against the organisation’s offer

You will gain an understanding of resources and financial implications, learn about situations in which customer service is limited, and understand how to meet customer expectations outside of the organisation’s offer.

Section 4: How complaints are handled

This section helps you understand what leads to customer complaints, the procedures to find a resolution for a customer complaint, the differing effects of complaints, and why complaints are monitored.

Section 5: Legislation relating to customer service

You will look at the customer-related legislation that affects customer service, individual health and safety responsibilities, and gaining approval to make changes to procedures and practices.

What will the course lead on to?

We offer a wide range of continuing professional development (CPD) courses at the college. For more information, please visit our website or contact our Learner Services Team on 01925 494400 or learner.services@wvr.ac.uk.

Are there any links with industry and university?

All modules will be linked to generic business needs as well as personal development needs.

What support is available?

We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.

Click here for learning support: https://wvr.ac.uk/college-life/

Click here for finance support: https://wvr.ac.uk/college-life/

Why should I choose to study the course at Warrington & Vale Royal College?

Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.

What are the entry requirements?

There are no specific entry requirements, but you should have access to and be able to use online learning platforms and be able to cope with level 2 literacy.

Are there any additional costs associated with the course?

There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.

Careers Information

Course options

Start Any Time

Duration
6 TBC
Class Times
TBC
Location
Distance Learning
Day(s)
In your own time
Adult Fee
75
16-18 Fee
Contact College

Call to Enrol 01925 494 400

Fees Information
This course is FREE*. If you have not been resident in the UK for 3 years you may be subject to overseas fees. *Ts&Cs apply

Starts Aug 2023

Duration
6 Weeks
Class Times
TBC
Location
Distance Learning
Day(s)
In your own time
Adult Fee
TBC
16-18 Fee
Contact College

Call to Enrol 01925 494 400

Fees Information
This course is FREE*. If you have not been resident in the UK for 3 years you may be subject to overseas fees. *Ts&Cs apply

Course Enquiry

Please complete this form if you would like any other information about this course

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