Prepare to Deliver Excellent Customer Service
Business & Professional
Adult Further Education
What is the course about?
Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customers’ needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.
Why should I choose the course?
This is a flexible course allowing you to learn from your own home, in your own time. By taking this course you will understand how to provide excellent customer service, thereby improving your skills and boosting your career prospects. Studying with Warrington & Vale Royal College means you will have access to award-winning learning and assessment materials
What will I learn?
The following customer service modules will be covered:
Section 1: The principles of customer service in an organisation
In this section, you will begin to identify products and services provided by organisations, the policies and procedures for customer service, and the potential consequences of offering poor customer service.
Section 2: How customer needs and expectations are identified
You will look at how to identify and meet customer expectations, as well as learning how to handle situations where expectations cannot be met, potentially leaving a customer upset or frustrated.
Section 3: How to balance customer expectations against the organisation’s offer
You will gain an understanding of resources and financial implications, learn about situations in which customer service is limited, and understand how to meet customer expectations outside of the organisation’s offer.
Section 4: How complaints are handled
This section helps you understand what leads to customer complaints, the procedures to find a resolution for a customer complaint, the differing effects of complaints, and why complaints are monitored.
Section 5: Legislation relating to customer service
You will look at the customer-related legislation that affects customer service, individual health and safety responsibilities, and gaining approval to make changes to procedures and practices.
What will the course lead on to?
Are there any links with industry and university?
All modules will be linked to generic business needs as well as personal development needs.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
Click here for learning support: https://wvr.ac.uk/college-life/learning-support
Click here for finance support: https://wvr.ac.uk/college-life/financial-support
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.
What are the entry requirements?
There are no specific entry requirements, but you should have access to and be able to use online learning platforms and be able to cope with level 2 literacy.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Please complete this form if you would like any other information about this course
Other similar courses
These courses may be more suited to your interests or needs