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Level 2 Certificate Customer Service for Hospitality

Subject Area

Hospitality & Catering

Student Type

Adults

Study Mode

Distance Learning

What is the course about?

In the hospitality sector, staff are often at the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork, and the importance of maintaining food hygiene. You will also learn about relevant legislation and guidance as well as the professional personal standards you will need to maintain.

Why should I choose the course?

This course offers a fantastic introduction to providing outstanding customer service and is suitable for those already working in hospitality or hoping to secure a career in this field. The course will equip you with a range of valuable skills and can be studied flexibly around your other commitments.

What will I learn?

Throughout this course the following modules will be covered:

  • Principles of customer service in the hospitality sector
  • Understanding effective teamwork in the hospitality sector
  • Understanding legislation and guidance relevant to the hospitality sector
  • Understanding professional personal standards in the hospitality sector.

What will the course lead on to?

If you are already employed within this sector or hope to be in the future, this course will boost your skills and make a valuable addition to your CV. If you wish to study further, we have a range of relevant qualifications across this subject area, which can be viewed on our website. For more information, contact our Learner Services Team on 01925 494400 or learner.services@wvr.ac.uk.

What support is available?

We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.

Click here for learning support: https://wvr.ac.uk/college-life/learning-support

Click here for finance support: https://wvr.ac.uk/college-life/financial-support

Why should I choose to study the course at Warrington & Vale Royal College?

Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.

What are the entry requirements?

There are no specific entry requirements, but you should have access to and be able to use online learning platforms and be able to cope with level 2 literacy.

Are there any additional costs associated with the course?

There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.

Careers Information

Course options

Start Any Time

Duration
20 Weeks
Class Times
TBC
Location
Distance Learning
Day(s)
In your own time
Adult Fee
Free*
16-18 Fee
Contact College

Call to Enrol 01925 494 400

Fees Information
This course is FREE*. If you fail to complete the course you will be charged £100 to cover the cost of registration. *Ts&Cs apply.
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