Level 2 Certificate Customer Service for Health and Social Care Settings
Health & Social Care
Adult Further Education
What is the course about?
This qualification is designed to enhance your awareness of customer service in health and social care settings and teach you how to effectively communicate with customers. The course will also explore the various needs of customers who access health and social care services.
Why should I choose the course?
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. The objective of this course is to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
What will I learn?
This course will cover various aspects of customer service, including:
- Customer expectations in health and social care settings
- Identifying the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming, and inclusive environment for diverse needs.
What will the course lead on to?
If you are already employed within this sector or hope to be in the future, this course will boost your skills and make a valuable addition to your CV. If you wish to study further, we have a range of relevant qualifications across this subject area, which can be viewed on our website. For more information, contact our Learner Services Team on 01925 494400 or firstname.lastname@example.org.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
Click here for learning support: https://wvr.ac.uk/college-life/learning-support
Click here for finance support: https://wvr.ac.uk/college-life/financial-support
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home
What are the entry requirements?
You should have access and be able to use online learning platforms and be able to cope with level 2 literacy.
If you are aged 19-23 you must hold a full level 2 qualification.
If you are currently undertaking an apprenticeship programme you will be exempt from enrolling on this course.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Please complete this form if you would like any other information about this course
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