


Level 2 Certificate Information, Advice or Guidance
Subject Area
Business & Professional
Student Type
Adults
Study Mode
Distance Learning
What is the course about?
If your job role involves providing information, advice, or guidance (IAG), this qualification is ideal for you. The course is also suitable for those wishing to secure a role that involves providing IAG to others. Completing this course would benefit learning support workers, mentors, tutors, outreach works, and people working in voluntary organisations or with adult or community groups. This fully online course covers communication techniques, interpersonal skills, group interactions, and how to store and retrieve information in a way that complies with the law.
Why should I choose the course?
For many organisations, it is vital to be able to offer clear and accurate IAG. It is also essential to know what can legally and professionally be shared. If you provide information, advice, or guidance as part of your role, this level 2 course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.
What will I learn?
This course will explore the following aspects of IAG:
- Exploring communication techniques
- Studying how values, attitudes and beliefs can affect interactions
- Developing interaction and interpersonal skills
- Learning how information, advice or guidance can be explored
- Learning how group interaction can be utilised
- Managing information, including storage and retrieval
- Learning how to comply with the law.
What will the course lead on to?
If you are already employed within this sector or hope to be in the future, this course will boost your skills and make a valuable addition to your CV. If you wish to study further, we have a range of adult courses which can be viewed on our website. For more information, contact our Learner Services Team on 01925 494400 or learner.services@wvr.ac.uk.
What support is available?
We have a team of staff dedicated to providing learning support if required, as well as a Welfare Team that is on hand to offer guidance, support and help when needed. Additionally, eligible students can access a wide range of finance and funding support to help them during their time at college.
For further information on student support please visit:
Why should I choose to study the course at Warrington & Vale Royal College?
Warrington & Vale Royal College has been rated as a good college in the latest Ofsted inspection. It has an excellent reputation for vocational courses and responds to specific business needs when requested. The tutors at Warrington & Vale Royal College are highly experienced in their fields and have a great deal of industry knowledge to impart. Our distance learning courses are delivered entirely online, allowing you to benefit from expert teaching in the comfort of your own home.
What are the entry requirements?
There are no specific entry requirements, but you should have access to and be able to use online learning platforms and be able to cope with level 2 literacy.
Are there any additional costs associated with the course?
There are no specific extra costs apart from access to IT and the internet, as well as any books/stationery you wish to purchase yourself.
Careers Information
Course options
Starts Aug 2022
Call to Enrol 01925 494 400
Other similar courses
These courses may be more suited to your interests or needs

Level 2 Certificate Principles of Warehousing and Storage

Level 4 Diploma Digital Marketing

ILM Level 3 Diploma Leadership & Management

Level 2 Certificate Equality & Diversity

Level 2 Certificate in Mental Health First Aid & Mental Health Advocacy in the Workplace

Level 2 Certificate in Understanding Workplace Violence & Harassment

Level 2 Certificate Lean Organisation Management Techniques

Level 2 Certificate Team Leading

Level 3 Team Leader/Supervisor Apprenticeship

Level 3 Human Resource Support Apprenticeship

Level 5 Coaching Professional Apprenticeship

Level 5 Departmental Manager Apprenticeship

Level 5 Human Resource Consultant/Partner Apprenticeship

Managing & Running a Small Business

Managing Conflict in the Workplace

Next Steps in ICT Skills for Office Work

Organising and Delegating

Performance Management

Planning and Allocating Work

Prepare to Deliver Excellent Customer Service

Rights and Responsibilities

Solving Problems and Making Decisions

Stress Management

Level 2 Certificate Understanding Climate Change & Environmental Awareness

Understanding Equality and Diversity

Understanding Leadership

Level 3 Business Administrator Apprenticeship

Level 3 Business

Level 2 Certificate Customer Service Principles

Level 2 Customer Service Practitioner Apprenticeship

Level 2 Certificate Creating a Business Start-Up

Level 2 Certificate Business Administration Principles

Basic Introduction to Marketing

Introduction to ICT Skills for Office Work

CIPD Level 3 Foundation Certificate People Practice

CIPD Level 5 Associate Diploma People Management

Level 2 Certificate Cleaning Principles

Creating a Social Media Strategy

Discipline in the Workplace

Grow Your Own Business through Social Media

ILM Level 5 Award Leadership & Management

ILM Level 5 Certificate Leadership & Management

Induction of New Staff

Introduction to Business Planning, Development & Growth

Introduction to Managing a Project

Introduction to Starting a Business

Keeping Safe - Financial Fraud, Identity Theft & Cybercrime

Leading and Motivating a Team

Leading Virtual Teams

Level 2 Business
